Known Problems on the Mac

This is the list of problems with which we are familiar. You can scan down the page, or click on the title that looks like the problem you are having. If you are having one of the problems that we have fixed, and have a CD older than the date it was fixed, you need an upgrade. See Prices, Licensing, and Upgrade Info.

Starting in Safe Mode

10.7, 10.8, 10.9, 10.10 (and up) Won't Let Me Install! - Unknown Vendor!

10.9 Canon MFC Printing problem

The Cursive doesn't connect!

Older Installer Doesn't Work Right on 10.7 and newer (Fixed 11/3/11)

My Linked Cursive Has Small Gaps

fi, fl Combinations Don't Display in InDesign

Question Mark Appears in Indesign When Relinking

McGraw-Hill Handwriting Doesn't Work

LinkLetter Doesn't Work with InDesign

LinkLetter Doesn't Work with Intaglio

Can't open downloaded file

Can't Find Old Fonts to Delete

OpenOffice Problems Mostly Fixed 11/15/08

Older CD cannot be read

Cannot embed font to make a .pdf

Word 2008 and LinkLetter Workaround Fixed 4/10/08

Starting Dot in HWT Manuscript Outlines #5 in Wrong Place Fixed October 2007

Cursive Letters Look Ragged on a HP9000

Vertical Lines Through the Font Menu in Word 2004 Apple fixed this one

Word 2004 LinkLetter Doesn't Work Right Anymore, OS 10.4 and earlier Fixed 9/13/04

Using MacManager

OS X "access denied" error when installing fonts

OS X "You do not have sufficient permissions" error when running LinkLetter

Microsoft Word AutoFormatting Problems

Microsoft Word - i Gets Changed to I

Microsoft Word - The First Letter of Every Line Gets Capitalized

Fonts Don't Show Up in Your Word Processor

Printer Error or PostScript Error

Starting in Safe Mode

Sometimes after an install, the Mac stubbornly refuses to make the fonts visible to programs. This happens infrequently, but it does. Here's how to fix it and make the fonts appear properly. This is a link from the Mac support site: https://support.apple.com/kb/ph18760?locale=en_US

This is what it says:

1. Starting up in safe mode may help you diagnose problems youíre having with your Mac.

2. After your Mac shuts down, wait 10 seconds, then press the power button. Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

3. Release the Shift key when you see the gray Apple logo and progress indicator.

4. To leave safe mode, restart your Mac again, but don't hold down any keys during startup.

That's it. Don't try to do anything while in Safe Mode, because a lot of things will not have been loaded. Just Restart normally. If your fonts stil aren't showing up, and you are sure you went through the whole install, call us. 1-800-806-2155.

10.7, 10.8, 10.9, 10.10 (and up) Won't Let Me Install! - Unknown Vendor!

What a Protective Little Nanny the Mac OS is being. Apple wants us to pay them a fee to be a known vendor, change all our installers so that they know us, and then extract another fee to be downloadable from the app store. We decline. Apple makes a lot more money than we do. Here is how to install:

To override your security settings and open the app anyway:
1. In the Finder, locate the app you want to open. Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.
2. Press the Control key, then click the app icon.
3. Choose Open from the shortcut menu.
4. Click Open.
The app is saved as an exception to your security settings, and you will be able to open it in the future by double-clicking it, just like any registered app.

Note: This won't change your security settings for anything but our installer. This is a good thing.

10.9 Canon MFC printing problem

We just got a report that some of our fonts "with Rules" don't print right in a Canon MFC printer. Very not right! The problem is in the Canon printer driver for OS 10.9, since the same printer works fine in OS 7. No solution for this yet.

The Cursive doesn't connect!

No, it will not automatically connect unless you run the LinkLetter program on it. That is normal. Please READ the User Guide (UserGuide.pdf) that was installed on your hard drive when the fonts were installed, Pages 5-6.

Older Installer Doesn't Work Right on 10.7 and newer (Fixed 11/3/11)

Boy, it sure doesn't! Apple removed the capability of running PowerPC programs on Intel Macs, a capability that has been there from the first introduction of the Intel iMac. All our older installers were backwards compatible, able to run on PPCs as well as properly programmed Intel machines. Our 11/3/11 CD contains Lion-compatible (10.7) installers; older ones don't.

That said, there is a way to install the fonts from your older CD. Go into Macintosh/RawFonts, and follow the directions in the Mac_Raw_Fonts_ReadMe document. DO NOT USE FontBook to install the fonts -- it places the fonts in the wrong place. Sigh.

Ah, but Apple makes it a bit difficult to see the Library/Fonts folder in Lion (10.7) and Mountain Lion (10.8) and newer. There are two ways we know of on how to see it.
1. You can change the Finder Preferences to always be able to see your Hard Drive. Click Finder, click Preferences. On the General tab, check Hard disks. Now, your hard drive will show up on the Desktop. When you open the Macintosh HD, the Library folder will show. (You might want to also check CDs, DVDs, iPods.)
2. You can set Finder to show your Hard Disk in the Sidebar (the left side of the Finder window). Click Finder, click Preferences. On the Sidebar tab in the Devices section, check Hard disks (and whatever other devices you always want to see).

If you need additional help, give our Tech Support people at call at 1-800-806-2155, Pacific time. If you call them before 06:00 their time, they have the right to be grumpy, as they are likely caffeine-free and newly awakened.

McGraw-Hill Handwriting Doesn't Work

Alas, the McGraw-Hill installation CDROM is woefully out of date. Please call us at 1-800-806-2155, describe the problem, and we will give you a current CD, no charge(!), in exchange for the non-working CD (so we can verify that you really bought the McGraw Hill program). In addition to actually installing on modern systems, our CD looks prettier.

My Linked Cursive Has Small Gaps

Have you used the Bold feature on the linked text in your word processor? That doesn't work. Just turn Bold off.

Question Mark Appears in Indesign When Relinking

InDesign (CS4, CS5, CS6) has a bug, which was first seen in August, 2012, and reported to Adobe, wherein the dagger character (a beginning stroke on letter "s" in many of our cursive fonts) is replaced by a question mark when relinking cursive text. To get around this bug, just retype the word that begins with letter "s" and link it.

LinkLetter Doesn't Work with InDesign

Ah, you just think it doesn't! There is a very strange default setting in InDesign, that when you do a Paste, only TEXT format gets used — all your formatting gets lost, including the font, frequently. There is an easy fix for this (from the InDesign Help system):

"To preserve formatting and information such as styles and index markers, open the Clipboard Handling section of the Preferences dialog box, and select All Information under Paste. To remove these items and other formatting when pasting, select Text Only."

fi, fl Combinations Don't Display in InDesign

InDesign has typographical "Ligatures" set to ON. You're working with handwriting fonts, which should not ligate like typographic fonts. Here's where you can turn off Ligatures: Turn off ligatures

Intaglio Doesn't Work with LinkLetter

Alas, they do not work together. The Intaglio designers told us that Intaglio doesn't place Rich Text Format in the Clipboard, which seemed strange to us since it showed up in Clipboard Viewer, but LinkLetter couldn't access it. They also said that Intaglio places TEXT format on the Clipboard, which we also saw, but after days of trying, we were unable to access it using LinkLetter.

What you can do instead is type your text in a word processor (like Word), Copy it, run LinkLetter, then Paste the result of the link into Intaglio. Cumbersome, we agree.

Can't open downloaded file

If your downloaded file opens in TextEdit, or you are asked to choose an application to open it, you need a program (StuffIt Expander) to decompress your download, free through Apple. Here is the link to download it:

http://www.stuffit.com/mac-expander-download.html

You will be taken to a page where you can either get the free version or buy an expanded version. Your choice. To get the free one, give them a name and your email address and they will send you the download link for StuffIt Expander. StuffIt Expander is a very good thing to have on your system.

If this seems like too much hassle, you can wait for the CD, which will arrive in a couple of days via First Class Mail.

LinkLetter Doesn't Work Anymore (Word 2004, Word 2008, OS 10.5.4) Fixed 11/15/08

Microsoft and Apple made changes. Here are 3 things that we know of that will cause this problem:

1. Microsoft has placed an Auto Update (11.5.2) on its website for Word 2004 that makes LinkLetter no longer work. If Word 2004 used to work, and you innocently updated to Word 2004 V11.5.2, then you should buy an upgrade to our fonts also. Think of it as a surcharge Microsoft added on.

2. Word 2008 problems were fixed with the 4/10/08 release of our software.

3. Apple changed the way the Clipboard is used in OS 10.5.4, and LinkLetter no longer works with any word processor. We have an upgrade for this, starting in our 8/13/08 release, but the upgrade is not free, alas. It took us almost 4 months to fix this.

Upgrades cost $20 for a Single User License and $100 for a Site License.

Can't Find Old Fonts to Delete

You sensibly want to remove your old fonts when upgrading, but you can't Find them. Some versions of the Find command, notably in 10.5, ignore the various font folders. Very Microsoft-like behavior, Apple!

Here are the 3 places that the operating system looks for fonts:

• Macintosh HD/System/Fonts

• Macintosh HD/Library/Fonts

• Macintosh HD/Users/xxx/Library/Fonts

Seek and ye shall find.

OpenOffice Problems Mostly Fixed 11/15/08

Our cursive fonts had worked correctly in OpenOffice 1.5, but they changed something in 2.0 and our fonts no longer worked. We resolved the Linkletter problem with our 11/15/08 CD, but there are still a few relatively minor problems remaining.  The problems are still there in the most recent version, 3.4.1.

When you relink cursive text with certain letters at the beginning of a paragraph, the letter does not get linked to the letter following it.   The letter will also be a much smaller size than the rest of the paragraph.  The letters that do not correctly link are not the same in each font family.  The easiest way to avoid this problem is to run UndoLinkletter before running LinkLetter on text that had been prevoiusly linked.  You'll also have to look at the size of each letter at the beginning of the paragraph.

Two PM fonts (specifically PM48 Cursive Base, Mid, Top and PM23 Cursive Base, Mid, Top) are not recognized by OpenOffice. Its problem is likely that the fonts have commas in their names. The only workaround for this problem is to set the text to a different PM Cursive fonts, link it, and then change it to the font with the comma in its name.

If you have a document with fonts from different font families (for example, HWT Cursive and GDI Cursive), OpenOffice can get confused when you relink or unlink the document. If what you see does not look correct, undo the paste and relink the text for each font separately, or just relink words that you have changed instead of the entire document.  Or don't mix fonts from different families in the same paragraph.

Copying linked text from an OpenOffice document to a document in another word processor might not work well, depending on the font and the actual text. This problem was reported to the OpenOffice people in 2006, and it has not been fixed.

Older CD cannot be read

This has happened on both Mac and Windows computers, with a particular batch of CDs from one manufacturer, shipped to our customers in September of 2003.

You put the CD in the drive.  You can hear the drive attempting to mount it.  You wait and wait for it to show up on your computer.  On Windows, if you open My Computer and double-click on the CD drive, My Computer hangs and you have to Ctrl-Alt-Del to end it.

Three people have called with this problem since early April, 2008.  We asked them to mail us the CDs.  We had the same problems with their CDs on our computers, and then noticed that all of the "bad" CDs have the same set of numbers stamped on the hub.  No manufacturer information, but we now know how to identify the bad ones.

If you think you have one of these bad CDs, please call us.  Our master CD for September 2003 is still fine (it is on a CD from a different batch), and we can burn you another copy of the same vintage, for no charge.

You may also upgrade (for the normal price) to our latest CD.  The major changes that we have made since September 2003 are:
1.  Changed to all of our Linkletter programs to handle enhancements Microsoft made in Word 2004 and Word 2008 on the Mac, and Word 2003 Service Pack 3 and Word 2007 for Windows computers.
2.  We bought a new installer program and redid all of our installers to run on Windows Vista.
3.  Created universal installers and native mode Linkletter programs for the Intel Mac.
4.  Added more DN fonts (French, Spanish, and German Cursive).
5.  Added another set of HWT Manuscript fonts with a dotted center line on the three rule variations.
6.  Added three new families, DK Cursive (left and right handed slant cursive fonts), Queensland (Australia), and CF (Cursive First, copyright of LITHBTH Publishing).
7.  Added one Decorative font (EFI Extra Fancy) and several Specialty fonts (Count Dots, Direct Instruction, Music, and four Prewriting Practice variations).
8.  Added four Manuscript Phonics fonts to all our Manuscript families (AB, CCU, DN, FS, GDI, HB, HWT, McD, OZ, Palmer, PM, PT, QM, SSD, SV, and ZB).

Cannot embed font to make a .pdf

Fonts contain a code that lets a user of the font embed the font as read-only, as editable, as installable, or must already have the font installed on the target machine. When we went to our newer font editor, the ability to set that code was there, but we were completely unaware of the capability -- or responsibility! Yikes!

If you run into this problem -- cannot embed font due to restrictions in the font -- using InDesign or Quark, or anything else, please contact dave@educationalfontware.com and we will send you an embedable set of fonts. Make sure you tell Dave whether you want Mac or Windows and which font family.

Word 2008 and LinkLetter Fix and Workaround Fixed 4/10/08

We got Microsoft Office 2008 on January 24, 2008. Microsoft did things again such that LinkLetter does not work, and will require months on our part to fix. We sure hope that you didn't Remove your old word processor when installing Word 2008. We have now, as of April 10, 2008, changed every LinkLetter and UndoLinkLetter to work with Word 2008. The new fonts and programs are available on the Buy Now link, and available as upgrades if you already have a license.

On February 21, a tech person from a school (Jo Russell at Academy of Christian Education) called in and together we found a way to run LinkLetter successfully with Word 2008. When Pasting back in, use Paste Special. That will force Word to read the unformatted Text rather than the Rich Text Format (which is all messed up), and the text will come back in linked together. Formatting will be lost, but at least you can still link text.

Starting Dot in HWT Manuscript Outlines #5 in Wrong Place Fixed October 2007

If you have a CD dated earlier than October 2007, the starting dot on the number 5 in the HWT Manuscript Outlines, Outlines Rules, and Outlines 3 Rules fonts is in the incorrect place. Oops. If it bugs you, please email us with your school name or home address for a free download link to give you the corrected fonts. Follow the instructions in the download - you will have to remove the incorrect fonts before installing the new ones. *Many Thanks* to OT Vera Johnson for reporting this bug to us.

Cursive Letters Look Ragged on a HP9000

A customer told us that a problem occurred using the ZB font family with OS 10.4.10 and InDesign CS2, using a HP 9000 laser printer. The linked ZB Cursive words weren't kerned properly, even though the kerning value was set to zero, left justified. The same raggedness occurred in Word using the same printer. When .pdf output was specified, the resulting printout was much improved, but still not perfect, as it should be. We at EFI suspect the HP9000 printer driver, because our HP8000 works perfectly with the same programs.

Vertical Lines Through the Font Menu in Word 2004 (Apple Fixed This One)

This problem has happened to a few users who are running Word 2004 on Mac OS 10.4 with our HWT Cursive fonts installed.

When you want to select a font from the font list, there are heavy vertical bars through the fonts names in most of the fonts that begin with the letter H and in many of the font names through the rest of the alphabet. The problem only happens when you are viewing the font names in the fonts themselves (WYSIWYG). It seems that the problem occurs only on Power PC iBooks that came with Office 2004 test drive pre-installed. If you have the problem and can provide any more information, please contact us.

We have not been able to reproduce the problem on any of our OS10.4 computers (including an Intel eBook, OS 10.4.6, Office 2004 pre-installed), and have asked for assistance from Apple. They fixed it in one of their updates, but we don't remember which one.

Meanwhile, you can avoid the problem by turning off WYSIWYG:
1. In Word 2004, click the Word menu item
2. Click Preferences.
3. Click the General tab.
4. Uncheck "WYSIWYG font and style menus."
5. Click OK.

Word 2004 LinkLetter Doesn't Work Right (Anymore), OS 10.4 and earlier Fixed 9/13/04

In Word 2004, Microsoft has changed what gets written to the clipboard when you copy or cut the text. As a result, our LinkLetter and UndoLinkLetter programs no longer correctly linked and unlinked the text.

We have redone all of our Mac fonts and OS X Linkletter and Undo LinkLetter. We shipped the first CD with the fixes on September 13, 2004. If you have an older EFI product and are having a problem with Word 2004, please call us to buy a new CD. 1-800-806-2155

Note that OS 10.5.4 and later will definitely require an upgrade, as will Word 2008, or AutoUpdating Word 2004 to version 11.5.2. See above.

Using MacManager

To install our fonts when using MacManager, you need to be logged on as an administrator.

If you are running OS 9 or earlier, and will be using one of our cursive fonts, you won't be able to access the LinkLetter and UndoLinkletter programs (because they are in the Apple Menu Items). Just copy them to someplace that they can be used, such as the Applications folder or the Desktop.

OS X "access denied" error when installing fonts

If you are not logged on as an administrator when running an OS9_X installer on OS X, you will get an "access denied" error message.

In early 2004, three schools got an "access denied" error message installing our fonts on some of their OS X computers. The CD now has a third Mac installer folder, OS auth 9_X, that avoids these problems. These installers require authentication when running on OS X.

If you still get this error message when running an OS auth 9_X installer, it is possible that the permissions need to be repaired. See the Apple web site (www.apple.com) for information about repairing permissions.

OS X "You do not have sufficient permissions" error when running LinkLetter

When using Mac OS X 10.2 and later, you can use the Capabilities feature in the User Accounts to restrict which applications a non-admin user can run. You check the applications that you want the user to be able to use. If the check box will not stay checked, you need to get a new CD from us. CDs dated June 15 2004 or later have the correction.

Microsoft Word AutoFormatting Problems

Microsoft Word 98 and higher (Word 2000, 2001, X) have a feature called AutoFormat, which automatically changes some of what you type. Unfortunately, this feature causes problems, particularly with our ruled fonts.

If you get underlines instead of blank rules, some words become italic (even though you didn't type them in italic), or words unexpectedly end up bold, you have been done in by this feature.

Because of the problems with blank rules, we added another way to make blank rules starting in August 2003. If you have one of our newer CDs, we suggest that you use the bar character (|, shift backslash, above the Enter or return key on your keyboard) instead of the underscore character (shift minus) for blank rules.

To turn off AutoFormat:
1. On the Format menu, click AutoFormat.
2. Click Options.
3. Click the "AutoFormat As You Type" tab, and uncheck *Bold* and _italic_ with real formatting and Symbol characters (--) with symbols (-).
4. Click the "AutoFormat" tab, and uncheck this occurence of *Bold* and _italic_ with real formatting and Symbol characters (--) with symbols (-).
5. Click OK, close Word, and reopen Word.

If you are still having problems, open Word Help, and read topics dealing with AutoFormat. Or call us. 1-800-806-2155

Microsoft Word - i Gets Changed to I

Every time that you try to type the single letter i, it gets changed to a capital I. You've encountered the "helpful" Microsoft Word AutoCorrect feature.

To turn it off:
1. On the Format menu, click AutoFormat.
2. Click Options.
3. Click the AutoCorrect tab, and scroll down the left column until you find i (which is replaced by I).
4. Click the i, and click Delete.

Microsoft Word - The First Letter of Every Line Gets Capitalized

You've encountered another Microsoft Word AutoCorrect feature. Microsoft programmers really don't understand spelling lists.

To turn it off:
1. On the Format menu, click AutoFormat.
2. Click Options.
3. Click the AutoCorrect tab.
4. Unckeck Capitalize first letter of sentences.


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