Known Problems on the PC

This is the list of problems with which we are familiar. You can scan down the page, or click on the title that looks like the problem you are having. The most recently encountered problems are first. If you are having one of the problems that we have fixed, and have a CD older than the date it was fixed, you need an upgrade. See Prices, Licensing, and Upgrade Info.

The Cursive doesn't connect!

Fonts Disappear After Restart

Microsoft Word AutoFormatting Problems

Microsoft Word - i Gets Changed to I

Microsoft Word - The First Letter of Every Line Gets Capitalized

My Linked Bold Cursive Has Small Gaps

LinkLetter Doesn't Work with InDesign

Publisher 2010, 2013, 2016 incorrectly substitutes for characters that it thinks are missing in the fonts

OpenOffice Problems

Wordpad/Notepad/WordPerfect All Have Problems with Cursive

The Cursive doesn't connect!

No, it will not automatically connect unless you run the LinkLetter program on it. That is normal. Please READ the EFI User Guide (EFI User Guide.pdf) that was installed on your hard drive when the fonts were installed, Pages 5-6. It is also on your DVD and in the file you downloaded.

Fonts Disappear After Restart

You installed the fonts and everything worked fine. That is, until you did a Restart or Shutdown, and then the fonts no longer appear in your Fonts menu. Your Windows Font Cache has gotten confused.

The Windows operating system has a font cache file that is located here:

C:\Windows\System32\FNTCACHE.DAT

Delete this file, and restart your system. A new FNTCACHE.DAT file will be created on startup.

Reinstall the fonts after the restart. That should clear up the problem.

Microsoft Word AutoFormatting and AutoCorrect Problems

Starting with Word 97, Microsoft introduced a feature called AutoFormat, which automatically changes some of what you type. Unfortunately, this feature causes problems, particularly with our ruled fonts.

If you get underlines instead of blank rules, some words become italic (even though you didn't type them in italic), or words unexpectedly end up bold, you have been done in by this feature.

Because of the problems with blank rules, we added another way to make blank rules starting in August 2003. If you have a newer CD, you use the bar character (|, shift backslash, above the Enter or return key on your keyboard) instead of the underscore character (shift minus) for blank rules.

To turn off AutoFormat in Word 2010 and 2019:
1. On the File menu, click Option.
2. Click Proofing.
3. Click the AutoCorrect Options, clickAutoFormat, and uncheck *Bold* and _italic_ with real formatting and Symbol characters (--) with symbols (-). Make these same changes to AutoFormat As You Type.
4. Click OK, close Word, and reopen Word.

If you are still having problems, open Word Help, and read topics dealing with AutoFormat. Or call us. 1-800-806-2155

Microsoft Word - i Gets Changed to I

Every time that you try to type the single letter i, it gets changed to a capital I. You've encountered the Microsoft Word AutoCorrect feature.

To turn it off Word 2011 and 2019:
1. On the File menu, click Option.
2. Click Proofing.
3. Click the AutoCorrect Options, click the AutoCorrect tab.
4. In Replace text as you type, Scroll down to "i", and click Delete.
5. Click OK, close Word, and reopen Word.

Microsoft Word - The First Letter of Every Line Gets Capitalized

You've encountered another Microsoft Word AutoCorrect feature.

To turn it off in Word 2011 and 2019:
1. On the File menu, click Option.
2. Click Proofing.
3. Click the AutoCorrect Options, click the AutoCorrect tab.
4. Uncheck Capitalize first letter of sentences.
5. Click OK, close Word, and reopen Word.

My Linked Bold Cursive Has Small Gaps

Have you used the Bold feature on the linked text in your word processor? That doesn't work. Just turn Bold off.

LinkLetter Doesn't Work with InDesign

Ah, you just think it doesn't! There is a very strange default setting in InDesign, that when you do a Paste, only TEXT format gets used — all your formatting gets lost, including the font, frequently. There is an easy fix for this (from the InDesign Help system):

"To preserve formatting and information such as styles and index markers, open the Clipboard Handling section of the Preferences dialog box, and select All Information under Paste. To remove these items and other formatting when pasting, select Text Only."

Publisher 2010, 2013, 2016 incorrectly substitutes for characters that it thinks are missing in the fonts

There is a problem in Publisher 2010, 2013, and 2016 such that certain characters we used in our linked cursive become the subject of character or font substitution. Joanna brought the problem to our attention when the ending strokes of letters g, j, y, and z were showing up as florins (fancy f's) after running LinkLetter using the HB Cursive font series. The linked text pastes correctly into Word 2010, but it doesn't even work to copy the text from Word and paste it into Publisher.

We managed to work around the HB cursive problem for Joanna by including additional codepages when we generated the HB Cursive fonts. 

Unfortunately, there are characters in almost all of our linked cursive fonts that don't work correctly with Publisher.

We haven't be able to discover which code pages we need to include to get Publisher to correctly handle the characters for all of our linked cursive fonts.  One of the characters for which we haven't been able to avoid substitution is the Greek letter pi.  We've even included Greek as one of the codepages for the font, and Publisher still inserts the pi symbol.

If you are experiencing problems with our cursive fonts using Publisher, please contact us and we might be able to provide you with a fix. Might.

OpenOffice Problems

When you relink cursive text with certain letters at the beginning of a paragraph, the letter does not get linked to the letter following it. The letter will also be a much smaller size than the rest of the paragraph. The letters that do not correctly link are not the same in each font family. Run UndoLinkletter, correct the size, as needed, of letters at the beginning of the paragraph. Then run LinkLetter.

If you have a document with fonts from different font families (for example, HWT Cursive and GDI Cursive), OpenOffice can get confused when you relink or unlink the document. If what you see does not look correct, undo the Paste and relink the text for each font separately, or just relink words that you have changed instead of the entire document. Or don't mix fonts from different families in the same paragraph.

Copying linked text from an OpenOffice document to a document in another word processor might not work well, depending on the font and the actual text. This problem was reported to the OpenOffice people in 2006(!), and it has not been fixed.

Wordpad/Notepad/WordPerfect All Have Problems with Cursive

They will probably work fine with Manuscript.



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