This is the list of problems with which we are familiar. You can scan down the page, or click on the title that looks like the problem you are having. If you are having one of the problems that we have fixed, and have a CD older than the date it was fixed, you need an upgrade. See Prices, Licensing, and Upgrade Info.
10.7 and Newer Won't Let Me Install! - Unknown Vendor!
Can't see fonts after an install
Microsoft Word AutoFormatting Problems
Microsoft Word - i Gets Changed to I
Microsoft Word - The First Letter of Every Line Gets Capitalized
My Linked Bold Cursive Has Small Gaps
InDesign, fi, fl Combinations Don't Display
InDesign, Question Mark Appears When Relinking
InDesign, LinkLetter Doesn't Work
LinkLetter Doesn't Work with Intaglio
What a Protective Little Nanny the Mac OS is being. Apple wants us to pay them a fee to be a known vendor, change all our installers so that they know us, and then extract another fee to be downloadable from the app store. We decline. Apple makes a lot more money than we do. Here is how to install:
To override your security settings and open the app anyway:
1. In the Finder, locate the app you want to open. Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.
2. Press the Control key, then click the app icon.
3. Choose Open from the shortcut menu.
4. Click Open.
The app is saved as an exception to your security settings, and you will be able to open it in the future by double-clicking it, just like any registered app.
Note: This won't change your security settings for anything but our installer. This is a good thing.
Did you do a Restart? That almost always solves this problem.
If the Restart doesn't solve the problem, sometimes after an install, the Mac stubbornly refuses to make the fonts visible to programs. This happens infrequently, but it does. Here's how to fix it and make the fonts appear properly. The Mac support site has information about Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/10.15/mac/10.15
This is what it says:
1. Starting up in safe mode may help you diagnose problems you're having with your Mac.
2. After your Mac shuts down, wait 10 seconds, then press the power button. Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.
3. Release the Shift key when you see the gray Apple logo and progress indicator.
4. To leave safe mode, restart your Mac again, but don't hold down any keys during startup.
That's it. Don't try to do anything while in Safe Mode, because a lot of things will not have been loaded. Just Restart normally. If your fonts still aren't showing up, and you are sure you went through the whole install, call us. 1-800-806-2155.
No, it will not automatically connect unless you run the LinkLetter program on it. That is normal. Please READ the User Guide (EFI User Guide.pdf), Pages 5-6. It is on your DVD, and in the downloaded file.
Microsoft Word 98 and higher (Word 2000, 2001, X) have a feature called AutoFormat, which automatically changes some of what you type. Unfortunately, this feature causes problems, particularly with our ruled fonts.
If you get underlines instead of blank rules, some words become italic (even though you didn't type them in italic), or words unexpectedly end up bold, you have been done in by this feature.
Because of the problems with blank rules, we added another way to make blank rules starting in August 2003. If you have a newer CDs, use the bar character (|, shift backslash, above the Enter or return key on your keyboard) instead of the underscore character (shift minus) for blank rules.
To turn off AutoFormat in Word 2011:
1. On the Format menu, click AutoFormat.
2. Click Options.
3. Uncheck
*Bold* and _italic_ with real formatting and Symbol characters
(--) with symbols (-).
4. Click OK, close Word, and reopen Word.
To turn off AutoFormat as You Type in Word 2011:
1. On the Tools menu, click AutoCorrect.
2. On the AutoFormat as You Type tab, uncheck
*Bold* and _italic_ with real formatting and Symbol characters
(--) with symbols (-).
3. Click OK, close Word, and reopen Word.
In Word 2019, these features are on the Tools menu.
Every time that you try to type the single letter i, it gets changed to a capital I. You've encountered the "helpful" Microsoft Word AutoCorrect feature.
To turn it off in Word 2011 and 2019:
1. On the Tools menu, click AutoCorrect.
2. On the AutoCorrect tab, in Replace text as you type, scroll down the left column
until you find i (which is replaced by I), and delete the entry.
3. Also uncheck Capitalize first letter of sentences.
4. Click OK, close Word, and reopen Word.
You've encountered another Microsoft Word AutoCorrect feature. Microsoft programmers really don't understand spelling lists.
To turn it off in Word 2011 and 2019:
1. On the Tools menu, click AutoCorrect.
2. Uncheck Capitalize first letter of sentences.
3. Click OK, close Word, and reopen Word.
Word does not correctly display or print any of our GDI Thin Cursive variations. They work in Pages, OpenOffice, and TextEdit.
When you run Undo LinkLetter QM on QMC Cursive Outlines 2 Rul, Word puts a bizarre font on the clipboard, and UndoLinkLetter canít process it. Change the font to another QMC Cursive font, undo, and change the font back to QMC Cursive Outlines 2 Rul after it is unlinked.
Word sometimes doesnít like the fonts named Mont PreC Regular and Mont Manu Regular. It drops the Regular from the names, and they donít display or print correctly.
Word drops the ěsî at the end of the EFI Copperplate with Rules font when you Paste it back into Word after running LinkLetter CP 64 or UndoLinkLetter CP 64. You have to Select the text and change the font name to the correct one.
Word incorrectly unlinks Benson fonts that have the letter ěoî in them. The letter comes back as a ‹.
Have you used the Bold feature on the linked text in your word processor? That doesn't work. Just turn Bold off.
InDesign may have typographical "Ligatures" set to ON. You're working with handwriting fonts, which should not ligate like typographic fonts. Try to turn them off.
InDesign (CS4, CS5, CS6) has a bug, which was first seen in August, 2012, and reported to Adobe, wherein the dagger character (a beginning stroke on letter "s" in many of our cursive fonts) is replaced by a question mark when relinking cursive text. To get around this bug, just retype the word that begins with letter "s" and link it.
Ah, you just think it doesn't! There is a very strange default setting in InDesign, that when you do a Paste, only TEXT format gets used — all your formatting gets lost, including the font, frequently. There is an easy fix for this (from the InDesign Help system):
"To preserve formatting and information such as styles and index markers, open the Clipboard Handling section of the Preferences dialog box, and select All Information under Paste. To remove these items and other formatting when pasting, select Text Only."
When you relink cursive text with certain letters at the beginning of a paragraph, the letter does not get linked to the letter following it. The letter will also be a much smaller size than the rest of the paragraph. The letters that do not correctly link are not the same in each font family. Run UndoLinkletter, correct the size, as needed, of letters at the beginning of the paragraph. Then run LinkLetter.
If you have a document with fonts from different font families (for example, HWT Cursive and GDI Cursive), OpenOffice can get confused when you relink or unlink the document. If what you see does not look correct, undo the Paste and relink the text for each font separately, or just relink words that you have changed instead of the entire document. Or don't mix fonts from different families in the same paragraph.
Copying linked text from an OpenOffice document to a document in another word processor might not work well, depending on the font and the actual text. This problem was reported to the OpenOffice people in 2006(!), and it has not been fixed.